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1 xbat Frequently Asked Questions

Find answers to all your questions right here — from registration and payments to bonuses and betting rules, everything explained clearly.

40+ FAQ Answers in Bengali Instant Support Live Chat 24/7

What can we help you with?

Find what you need from the sections below

Account

Registration & Login

Payment

Deposits & Withdrawals

Bonus

Offers & Promotions

Betting

Rules & Odds

App

Download & Install

Security

Security & Privacy

Contents
Direct Support

If you can't find the answer you're looking for, feel free to contact us.

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Account & Registration

To register, you will need:
  • An active Bangladeshi mobile number (01X-XXXXXXXX)
  • A strong password (at least 8 characters)
  • Currency selection (Bangladeshi Taka)
The entire registration process takes just 2–3 minutes to complete.

Only one account is permitted per mobile number. Attempting to create multiple accounts may result in all associated accounts being suspended and all funds being forfeited.

Log in and go to Profile Settings, then click on the "Verification" option. Upload a photo of your National ID or passport. Verification is usually completed within 24 hours. Without KYC, large withdrawals may be restricted.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password. The whole process takes just 2–3 minutes.

Contact our support team via Live Chat or email. Have your National ID ready to verify your identity. In most cases, issues are resolved within 24 hours.
Payments & Transactions

1 xbat supports the following payment methods:
  • Mobile Pay, Nagad, Rocket
  • Bank Transfer (Sonali, Dutch-Bangla, BRAC)
  • Cryptocurrency (USDT, BTC)
All methods are secure and instant.

The minimum deposit at 1 xbat is just ৳200. Deposits via mobile banking (Mobile Pay/Nagad) are credited to your balance instantly.
💡 To claim your welcome bonus on your first deposit Promotions Page View.

Mobile banking withdrawals typically arrive within 15–30 minutes. Bank transfers may take 1–2 business days. Having your KYC verification completed speeds up the process.

The minimum withdrawal amount is ৳500. Your account must have completed KYC verification before you can make a withdrawal.

Wait 30 minutes first. If the funds still haven't arrived, take a screenshot of the transaction and contact support via live chat or email. We'll resolve it promptly.
Bonuses & Promotions

A welcome bonus is automatically credited after your first deposit as a new member. For full details on the bonus amount and terms, Latest Promotions View page.
⚠️ Please read the wagering requirements carefully before claiming any bonus.

Wagering means you need to bet a specified multiple of your bonus amount before you can withdraw it. For example, a 10x wagering requirement on a ৳100 bonus means you must place ৳1,000 in bets. Each bonus has its own wagering requirement.

Weekly cashback is credited to your account automatically every Monday. Cashback for special matches is issued within 24 hours after the match ends.

Share your referral link. When a friend registers and makes their first deposit, you'll earn a referral bonus. You can find your referral code in the Profile section.
Betting Rules

With Live Betting, you can place bets on ongoing matches in real time. Odds change moment to moment. on the Bets page Select a live match, check the odds, and place your bet with the desired amount.

Generally, a bet cannot be cancelled once placed. However, if the "Cash Out" option is available, you can sell your bet before the match ends at the current odds.

If a match is cancelled or abandoned, the full stake is generally refunded. However, different rules may apply if play was partially completed. For more details, Terms & Conditions on this page.

You can place multiple bets at the same time. Accumulator (combo) bets let you combine 2 to 12 matches in a single wager.
App & Downloads

Download page to download the Android APK directly. iOS users can add the web app to their home screen.

Go to Phone Settings → Security → enable "Install from Unknown Sources". Then install the APK file. Once installation is complete, you can turn that option back off.

Yes, you can use both the app and the website with the same login credentials. Your balance and bet history stay synced across all platforms.
Security & Privacy

Yes, 1 xbat is completely secure. We use SSL encryption, two-factor authentication, and advanced firewalls to keep your personal data and transactions safe.

No 1 xbat staff member will ever ask for your password or OTP by phone or message. If someone does, it's a scam attempt. Contact us immediately via live chat and change your password right away.

No. Your personal information is never sold or shared with third parties. To learn more, please visit our Privacy Policy Read.
Games & Casino

Available on 1 xbat:
  • Live Casino (Baccarat, Roulette, Blackjack)
  • Slot Machines (500+ Games)
  • Teen Patti, Andar Bahar
  • Crash Games, Virtual Sports
All Games Games page available.

Yes, Live Casino features professional dealers broadcasting live from real studios. The video stream is in HD quality, and chat support in Bengali is also available.

Yes, all slots and random games use certified RNG (Random Number Generator) technology. Live games are regularly audited by independent third-party auditors.

More about the 1 xbat FAQ

1 xbat is one of Bangladesh's most popular online betting platforms, with thousands of Bangladeshi users enjoying cricket, football, and Live Casino every day. Whether you're a new member or a seasoned player, questions are bound to come up. This FAQ page is designed to give you clear and straightforward answers to all of them.

Registration process: Signing up on 1 xbat is quick and easy. All you need is a Bangladeshi mobile number, and your account will be ready in just 2–3 minutes. You'll receive a welcome bonus on your first deposit after registration. Please note that only one account is allowed per mobile number.

Payments & Transactions: You can deposit as little as ৳200 via Mobile Pay, Nagad, or Rocket, and the funds are credited to your balance instantly. Withdrawals are also processed within 15–30 minutes in most cases. Keep in mind that large withdrawals may be delayed without KYC verification, so it's best to complete that in advance.

Bonuses & Promotions: 1 xbat regularly offers attractive bonuses, including a welcome bonus, weekly cashback, free bets, and a referral bonus. Before claiming any bonus, make sure to read the wagering requirements carefully — failing to meet them may result in the bonus being forfeited.

Betting rules: 1 xbat offers betting on over 50 sports. Cricket and football are the most popular. With Live Betting, you can place bets in real time as a match unfolds with live odds. Accumulator bets let you combine multiple matches for significantly higher potential winnings.

Security: Use a strong password to keep your account secure and never share it with anyone. No 1 xbat representative will ever ask for your password or OTP — if someone does, it's a scam attempt.

If you can't find your answer on this FAQ page, reach out to our 24/7 live chat support directly. Our team is always ready to help you quickly.

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